Request Date:

Email:

Customer Name:

Contact Person: 

Phone#

Fax#

Address:

MODEL/Part Number

QTY

Invoice Number

Invoice Date

Reason Code

PROBLEM

RMA Process Requirement

a.       Describes all problems using RMA form.

b.      The defective products must have a trouble tag attached to each product describing the problem.

c.       Print RMA# clearly on all mailing labels.

d.      For all RMA units, customers should pay for the return freight charge and Addtronics will pay for the shipping charge for replacement.

e.       Products return must have all the components and accessories included.

f.        Incomplete RMA form-filling may cause delay in RMA process. 

Reason Code

1. Shipping Damaged (Explain problem)

2. Warranty Repair(Explain problem)

3. Wrong Product Shipped - Credit

4. Didn't Order - Credit

5. Evaluation(Pre-approved) - Credit

6. Other (Explain)

RMA DEPARTMENT USE ONLY

Date Received: _________________

Processed By:  __________________

Management Approval Required(Reason)

_________________________________

Signature / Date